WHERE DO WE DELIVER?
- We deliver to all and any postal address around the world. Courier companies do not deliver to P.O.Box address, so we request you to provide full street address with pin code / zip code
- Please note that residential shipments to USA & some other countries will be left at door if someone is not there to receive the package or no one answers the door bell. Our courier agents USPS / DHL / FEDEX / TNT / UPS / SpeedExetc will not be able to provide sign confirmation of delivery made in such cases.
- To ensure that no disputes arise due to this, kindly make sure that someone is there to receive the package when courier delivery is attempted.
- No deliveries are made on Saturdays and Sundays in most countries where 5 day work culture. In many Islamic countries Fridays are normal off days.
- Further deliveries are generally made during normal working hours of courier companies and these vary from country to country.
- Please note that there are no shipments made from the company on Sundays and public holidays as our logistics partner, does not make any pick-ups on those days.
Shipping cost is not built in each items price. You get the benefit of reduced shipping cost on each additional item. The more you order the less shipping you pay.
We ship all orders by fastest possible air courier services like USPS, DHL, TNT, SpeedEXetc and they deliver within 48-72 hours across USA, Europe and all Major cities of Middle and Far East.
We ship all parcels as fully insured at no extra cost to customers. If Courier Company fails to deliver, you do not suffer any loss. In-transit risk is all ours. But LSM Fabrics will not responsible for lost or stolen packages or any full or partial damages to the package after being left at customer’s address by postal / courier agency.
SHIPMENT AND TRACKING DETAILS
We will send you an email regarding the shipment of your order, as soon as the items are handed over to the Courier. These alert emails will contain the tracking number and courier company’s website details along with expected date of delivery.
INCORRECT OR INCOMPLETE ADDRESS
Please note: some courier companies charge a penalty for incorrect shipping addresses, wherein the address and zip code do not match. The customer will, without exception, bear the cost of any such penalties and/or fees. Please make sure your shipping address is correct.
In the event of a reshipment of the same order, customers will be responsible to pay re-shipping charges for the reshipment.
VAT & CUSTOM DUTIES
- VAT / Custom Taxes and Import Duties are not in our control. They vary according to the rules of different countries and must be paid directly by the buyer. VAT / Custom Taxes and Import Duties are not included in our ordering process, but may be charged to you by your government.
- International customers are responsible for any customs or duty fees levied by their country. We have no control over these charges and cannot predict where they will occur, as policies vary greatly from nation to nation.
- They are entirely your responsibility. The courier company may also charge some additional service charges over and above custom duty on case to case basis.
BILLING ADDRESS AND SHIPPING ADDRESS
Billing Address is the address where a customer gets his bills from the credit card company. Shipping address is the address where the customer wants to receive their shipment.
WHAT HAPPENS IF MY ORDER IS LOST IN TRANSIT?
If a shipment is lost in transit, we wait for 15 days and then reprocess/reship the order. If you have any question about our shipping policies, please email or call us.
Same day dispatch on all orders placed before 2pm!
At LSM Fabrics, we know time is of the essence! That’s why we ensure all orders placed before 2pm will be dispatched on the same day!
We know you spare no time when it comes to buying what you want, and we spare no time in delivering your purchases as soon as possible!*
*All buyers will be contacted through their registered phone number for order confirmation.
Returns & Exchange:
Your complete shopping satisfaction is our No.1 Priority. We want you happy each and every time you buy from us. However if due to some unforeseen situation you are not happy with the product then the following terms apply for a mutually consented resolution of the situation.
We do our best to make sure you never need to use this policy but incase if it happen then: If an item you ordered from LSM Fabrics does not meet your expectations do write to us and we will happily try to assist you.
We are dedicated to offer you the best quality in our products and our services. We know that mistakes are sometimes made though, and we are here to help remedy those problems.
We take stringent measures to ensure that the items delivered to you are in perfect condition. However, there is a remote possibility that:
- The item may be damaged during transit.
- Or there might be a manufacturing defect.
- Or that a wrong item is delivered to you by mistake.
ITEM RECEIVED IN DAMAGED CONDITION / MANUFACTURING DEFECT OR WRONG ITEM
If you have received a damaged item or if the item you received was not the item you ordered or if it was misrepresented on our site, please contact us by email within 24 hours of your receipt of the product. It is important that you save all packing materials as well as the item itself. When you reach us, we’ll give you instructions on how to proceed.
We will express ship a replacement item at the earliest possible with no extra shipping cost to you
If the original ordered item is no longer available then we will request you to choose an alternate item and express ship the same to you with no extra shipping cost to you. We will communicate with you about your wishes to make sure you will be happy with the exchange.
If you do not want any alternate item then we will refund you in full with no deduction whatsoever.
Or any other amicable resolution as mutually agreed with you.
HERE ARE SOME IMPORTANT & HELPFUL GUIDELINES ON RETURNS
- Always email us first if you have a problem
- Always be sure to report your problem within 24 hours of receiving the item in question
- Never send back a item without consulting with us. It’s very important that you DO NOT send the item back to us until you have verified with us and no credit or replacement shall be given on such items.
- Always report any and all problems associated with a single order/package delivery at the same time. Be as specific as possible when describing the problem, as all returned items are examined for defects / variations.
- Always return your items using registered airmail / courier as advised in our return authorization mail.
- Any shipping costs of sending back the goods will be given by the customer
- Please return within 7 working days of confirmtion from our end, and with original packing & in original condition (please, no worn, washed, used or altered items). Please ensure to include a copy of the invoice you received.
- We will examine the garment you return, figure out what went wrong, and take immediate steps to prevent such problems from reoccurring.
- As safe delivery to you is our responsibility, in the same way sending back safely to us is your responsibility. If something happens in transit and the package doesn’t get delivered to us, we cannot help you. So make sure to send thru suggested postal service in our return authorization mail only and forward the details to us and keep the airway bill or postal receipt till it gets delivered to us.
- Please mark the items as defective returns and not for sale and declare a low nominal value.
Please Note: We accept return only if product is damaged, or if there is any fault from our end